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Monday, December 22, 2014

That Computer Guy LLC

715-254-1872

Monday - Friday 8 a.m. - 5 p.m.

That Computer Guy, LLC is open to serve you
at 3525A Patch St. in Stevens Point.

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That Computer Guy serves central Wisconsin for all your computer needs. Contact us for local service. We provide in shop and on site service, tailoring to your individual needs.

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After a clean install of Windows 7 on a new hard drive on a Dell XPS 15, we struggled to get the driver installed for the "Standard VGA Adapter" as it showed in the device manager.

The Nvidia GeForce 420M driver would fail, indicating it wasn't applicable to this hardware (or something like that).

Keeping this short and to the point, it turns out that the Dell laptop requires the installation of the Intel HD Graphics Driver that is downloadable from Dell's support and drivers page for the laptop before the Nvidia video card driver.  Once the Intel HD Graphics driver was installed, the Nvidia installer ran without a hitch!  

Hope this helps someone who might be struggling with the same thing.

Main info found here:  http://forums.anandtech.com/archive/index.php/t-2132178.html

If your XP computer somehow mysteriously seems to have lost it's device manager list, it may be because the Plug and Play service got disabled.

Try this:

  • Click Start > Run
  • Type "services.msc" without quotes of course, and click "OK"
  • Find "Plug and Play" in the list and double click it.  If you receive a Configuration Manager message, click OK.
  • In the Startup Type, click "Automatic" and then click OK
  • Close services, restart the computer. 

Your device manger list should be populated again!

http://support.microsoft.com/kb/311504

Another one for the "Really Geeky Stuff" file.  Windows really has some goofy stuff that happens to it, and this one took a while to figure out.

Windows 7 ran fine, but when it came to trying to install Service Pack 1, it would move right along, everything hunky dory... until about 99% of installation complete on the restart and then BAM!!! "Reverting changes".  Service Pack 1 would fail to install with an "Element not found" error.  "ERROR_NOT_FOUND (0x80070490)".

After trying the Windows Update Readiness tool twice, and trying the Microsoft "Fix-it" utility for windows update (even though it said it had found a problem and fixed it each time), it was time for more research.

I finally came by this thread on the Microsoft answers forum:  http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/windows-7-sp1-wont-install-element-not-found-error/531d5f8b-c242-4487-abb7-516a491b4efe?page=1

A specific post held the answer to my issue.  I'll recap the steps I took now and then point you to a couple links that actually should take credit for the fix.

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I really appreciated your help last week while I was getting set for our movie night. It's nice to have you guys to trust and count on when I'm stumped (which seems to be often!). You all are great! Keep up the great work. Dr. Sara
Dr. Sara - 27 Aug 2013
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